[intro] When you have completed this Guide, you will have learned how to correctly configure the Local Delivery and Click And Collect delivery methods on your Obodo shop.[/intro]
Adding a Weight to your Products
Before you begin to configure your Delivery Methods, you need to ensure that you have added a Weight to each of your Products, if their delivery depends on the overall weight of the order and the size of your vehicle. The weight should be correct and not made up, because as customers add more products to their order, your Obodo shop will automatically calculate the total weight of the order and charge the customer the appropriate delivery fee - if the weights on the Products are not true, this will leave either yourself or your customer out of pocket, which is not the best experience for either party.
To add a weight to your Products if you have not done so already, you will need to install the Product Attributes feature and then enable Weight, which will allow you to add a weight value to each of your Products. Adding the weight values to the Products can be done in the Edit Product Window (accessed either by the Shop tab) or using the Advanced Inventory Manager feature. You need to ensure that you add prices for high enough weights to the Delivery Methods, otherwise, you'll see the 'Sorry, this order is above the maximum weight we can deliver' error message on the Shopping Cart page - to avoid this it is best to overestimate how much your customers can purchase from you.
[remember] The Obodo platform will only allow customers to use one specific Delivery Method per transaction; customers cannot select different Delivery Methods for different Products. To do so, they would need to purchase the Products separately. [/remember]
Creating a Delivery Method
1. To create your first Delivery Method, click the Settings tab:
2. Then you need to click either Delivery on the far left or the Delivery Methods icon:
3. This will direct you to the Delivery page. Click the arrow and you will see that there are already two default Delivery Methods set up for you:
4. Click Edit next to either of the Delivery Methods in order to edit their settings:
5. You'll then be redirected to the page listing all of the settings for that specific Delivery Method:
- Enable Delivery Method - You need to tick this box to make this Delivery Method available to your customers.
- Enable for all Products - If this box is ticked, this Delivery Method is applied to all Products, however, if it is unticked, it will only be applied to specific Products, which can be selected on the Delivery Charges tab in the Edit Product window.
- Name - To distinguish it from the others, you need to give this Delivery Method a name.
- Display Name - Commonly copied from the field above, this the name of the Delivery Method that is displayed to the customers.
- Description - The Description is also visible to the customers.
- Price - This is the 'base price' of the Delivery Method. If this is set as 0.00, the system will automatically look further down the page for prices applied within Price Restrictions, Location Restrictions or Weight Restrictions.
- Tax Rate - This is Standard Rate by default, but can be amended to suit.
- Delivery Notes - it's optional to complete this field, but useful for customers for some of the more unusual Delivery Methods, such as 'Your Order will be delivered on a pallet. Please ensure you have sufficient space to store this order when it arrives'.
6. Location Restrictions allow you to tailor your Delivery Methods to the ratio of postcodes that you're willing to offer delivery to, up to a limit of 15 miles. Simply add your physical shop's postcode into the field provided and below that, add in the radius (in miles) of where you deliver to:
7. Price Restrictions are useful if you have a minimum or maximum order limit on your Products. Tick the box to reveal the settings:
8. Here, you can amend the settings to add in a Minimum Order Value, Maximum Order Value, and any Additional Costs:
[caution] Price Restrictions are based on the subtotal of the order, so be aware that your Tax Settings will affect the figures added. [/caution]
9. Weight restrictions are used in conjunction with the weights added to each individual Product so that as customers add more Products to their Cart, your Obodo shop will work out the total weight of all the items and charge the customer the correct amount for delivery. Tick the box for Weight Restrictions:
10. Using Weight Restrictions is useful if you plan to use different vehicles for delivering orders. For example, if a larger Product is delivered on a pallet, clearly this won't fit in a car or small van. As you could for Price Restrictions, you can add in a Minimum Weight and Maximum Weight to your Delivery Method, and any Additional Costs towards the bottom:
11. When you’ve finished editing your Delivery Method, click the green Save button on the bottom right of the page:
- Setting up a Domain for your Obodo shop
- Adding Stripe to your Obodo shop
- Adding an SSL Certificate to your Obodo shop
[contact]If you need our help with your Obodo shop, contact our Customer Support Team, who will be able to point you in the right direction. We're open from 8am-6pm weekdays and 9am-5.30pm on the weekends. If you have a non-account specific question ask the Obodo Team, join us in the Obodo Community on Facebook. [/contact]