[intro] An SSL Certificate is essential to your Obodo shop so that customers are aware that your Obodo shop is secure. [/intro]
SSL Certificates are installed automatically
When you have pointed a domain name at your Obodo shop, you will see that within a few hours, a domain-validated SSL Certificate will automatically be applied to your primary domain.
But what if I have more than one domain on my Obodo shop?
If there’s more than one domain pointed at your Obodo shop, our system will automatically apply SSL Certificates to these too - you don’t need to do anything more.
How do I renew my SSL Certificate?
The free SSL certificates which are applied to your domains will automatically renew every 60-70 days, so you don’t need to go through any renewal processes - our system will do all of this for you.
[warning] If you use Cloudflare or a similar CDN (Content Delivery Network), you will be unable to receive a free SSL Certificate for your Obodo shop. This is because our SSL Certificates use IP address verification, and a CDN will return a different IP address to that of your shop, preventing the SSL Certificate from being verified. [/warning]
Troubleshooting
Why can I not see my SSL certificate when I am editing my shop?
The SSL Certificates are only visible on the front end of your Obodo shop, not in the back end, where you can edit and manage your content.
Why does it say my SSL Certificate has been applied, but when I check on the front end of my shop, I cannot see it?
The usual cause of this is that there is a link (or possibly more than one) within your content which includes ‘Http’, and not ‘https’ which is preventing your Obodo shop from being secure. This could be third-party code - such as a traffic counter or an image for example - and this needs amending to make your SSL Certificate visible.
Have a look at the content on your Obodo shop and if there’s any third-party code or images which you have hosted elsewhere (and not within your File Manager) that have been used, ensure that you amend any ‘Http’ to ‘https’.
This issue can also occur if when hyperlinking images and text to different parts of your Obodo shop and you have included the entire URL, which looks like this:
http://www.evestestshop.com/ekmps/shops/ffcfab/resources/Design/roller-skates-415389-1920.jpg
Remedy this by removing the first part of the link before the /ekmps, like this:
/ekmps/shops/ffcfab/resources/Design/roller-skates-415389-1920.jpg
This link will still work, but as we’ve removed the first part - which includes the ‘http’ - this ensures that the SSL Certificate installed on your Obodo shop displays correctly.
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[contact]If you need our help with your Obodo shop, contact our Customer Support Team, who will be able to point you in the right direction. We're open from 8am-6pm weekdays and 9am-5.30pm on the weekends. If you have a non-account specific question ask the Obodo Team, join us in the Obodo Community on Facebook. [/contact]